Note 7 turnaround in swift Samsung style

Note 7 turnaround in swift Samsung style

Here’s to a quick turnaround in swift Samsung style! Yesterday, Samsung Electronics America, Inc. announced U.S. availability of replacement Note7 devices as part of the voluntary recall for the new Note7 replacement by no later than September 21, 2016. This is great news for Samsung and its devoted users, as the company has received approval for its exchange program. It announced a formal U.S. voluntary recall of the Galaxy Note7, sold from August 2016 through September 15, 2016, in cooperation with the U.S. Consumer Product Safety Commission. This recall follows the global announcement of battery cell issues related to certain Galaxy Note7 devices.

Samsung Galaxy Note 7. * Photo courtesy of Samsung, used with permission
Samsung Galaxy Note 7.
* Photo courtesy of Samsung, used with permission

Although there have only been a small number of reported incidents, Samsung has taken great care to provide affected consumers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. Consumers who have affected Galaxy Note7 devices can now replace their current phone with a new Note7 device under the terms of the U.S. Note7 Exchange Program, approved by the CPSC.

Per Tim Baxter, president of Samsung Electronics America, “Consumer safety is always our highest priority. Our collaboration with the CPSC to fast-track a voluntary recall in the U.S. addresses safety concerns by ensuring we reach Note7 owners quickly to exchange their devices. We are asking owners to act now by powering down their Note7 devices and receive a replacement devices or a refund through our exchange program.”

Working in partnership with the CPSC, carriers and retailers, Samsung is maximizing its reach to Note7 owners through multiple touchpoints, including direct communications, customer service, social media, marketing and in-store communications, to ensure users are aware of the program, understand their options and participate in the U.S. Note7 Exchange Program.

Consumers are encouraged to visit samsung.com/us/note7recall for carrier and retailer specific instructions on how and where to exchange their Note7 device. Under the terms of the U.S. Note7 Exchange Program owners have the following choices and can take these next steps immediately:

  1. Exchange their current Note7 for a new Note7 device when available at their point of purchase or retailer.
  2. Exchange their current Note7, and any Note7 specific accessories, for a Galaxy S7 or S7 edge with a refund of the price difference between the products.
  3. A refund can be obtained at your point of purchase.

As an added bonus to customers who exchange a Note 7 device for another Samsung product, they will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier or retail outlets. Now that’s what I call a fast turnaround in “Samsung style!”

* Bevs Lim also contributes to Huffington Post.  

Published by Lifestyle411

Thanks for visiting my blog: Lifestyle411.net I'm currently a lifestyle contributor for Thrive Global and am Amazon Influencer. I was a contributor for Huffington Post and Examiner.com. My stories can be found at https://www.thriveglobal.com/authors/103-beverly-lim --- and huffingtonpost.com/author/beverly-lim --- I'm a super mom, wife, daughter, sister, aunt and an awesome BFF. I stay organized, thanks to my wireless assistant: smartphone, tablets, and laptop. In addition to beauty, fashion, technology and traveling, I love arts & culture, food/wine, and indulge in very much needed "me" time whenever humanly possible! Dining out, cooking/entertaining family and friends throughout the year makes me happy. I'm addicted to shopping in order to have whatever required to compliment my every mood. I enjoy a good jog, especially after a challenging work day so I can release endorphins. A great session on the treadmill or bike makes me smile from cheek to cheek, no matter how stressful of a day I had! When I'm home and after my family and pets are asleep, I pamper myself with a facial mask, hair treatment and lose myself in an aromatherapy bubble bath. It's like being on a dreamy spa getaway -- till the family wakes up and it's time for me to feed the kids, walk the dogs, to go work... I just loving sharing new finds with all those who have the desire to discover the best of the best that life has to offer!

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